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Job Description
Structured overview of role & requirementsAbout This Role
Own support and maintenance of the most complex and business-critical applications with cross-functional integration and broad business impact.
Lead incident and problem management including major incident response, root cause analysis, and postmortems to ensure application stability.
Identify automation opportunities to eliminate manual tasks and drive continuous improvement in application support processes.
Minimum Requirements
8+ years of experience in application maintenance and support engineering.
Bachelor’s Degree in computer science or related field.
Technical proficiency in ServiceNow, Oracle, SQL, Kafka, Unix basics, monitoring tools (Dynatrace, Splunk).
Ability to work in 24/7 rotational shifts; hybrid role based in Bangalore.
Ideal Candidate Profile
Experienced in troubleshooting and problem resolution for JEE, Enterprise Technologies, and microservices-based applications.
Familiar with SRE principles and cloud-based environments (AWS, Azure preferred).
Comfortable collaborating across global, cross-functional teams, particularly with US-based teams, and independently managing complex support scenarios.