Lead Sales Operations Coordinator
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Job Description
Structured overview of role & requirementsAbout This Role
Manage coordination of sales processes from quote to delivery to drive operational excellence and customer satisfaction.
Serve as first-level support for field sales team inquiries including quotations, product info, pricing, and stock availability using Salesforce.com and ERP systems.
Organize and oversee dispatch of equipment orders collaborating with customers, couriers, warehouse, and third-party providers to ensure smooth delivery and compliance.
Minimum Requirements
Bachelor's degree in Science or related experience.
5+ years of customer service experience or previous sales experience.
Proficient in Salesforce.com and ERP platforms; strong digital literacy including Microsoft Office.
Work Experience Required: Minimum 5 years customer service or sales-related experience.
Ideal Candidate Profile
Experienced in supporting commercial sales teams in fast-paced environments with ability to handle multiple priorities under tight deadlines.
Strong operational focus with meticulous attention to detail to maintain data accuracy and optimize sales processes.
Effective communicator adept at liaising between internal sales, customer service, finance, supply chain teams, and external customers.