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Job Description
Structured overview of role & requirementsAbout This Role
Lead operational delivery and management of AskHR Tier 2 HR Shared Services supporting 20,000+ associates.
Oversee team responsible for resolving complex HR inquiries, managing Workday inbox, testing, and ensuring HR data accuracy.
Drive operational excellence, continuous improvement, SLA performance monitoring, and act as escalation point for high-impact issues.
Minimum Requirements
3-5 years experience with Workday HCM including core concepts, configuration, and functional HR workflows.
5-7 years experience leading HR operations or production support teams, including managing performance and talent development.
Strong skills in process optimization, capacity planning, workload prioritization, project and change management.
Work Experience Required: Minimum 3 years in Workday HCM and 5 years in HR operations leadership explicitly mentioned.
Ideal Candidate Profile
Experienced leader comfortable managing high-volume, complex HR service operations with data-driven and process optimization focus.
Strong collaborator able to build partnerships across HR Technology, Centers of Excellence, and business stakeholders to align operations with HR strategies.
Skilled in managing change and driving adoption of new systems and workflows to improve associate experience effectively.