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Job Description
Structured overview of role & requirementsAbout This Role
Manage a portfolio of small to mid-market accounts, acting as a strategic advisor to drive product adoption and maximize customer ROI.
Ensure long-term customer retention by managing customer health, risk, troubleshooting deployment issues, and supporting onboarding and setup.
Operate independently with clear follow-up and relationship discipline to achieve defined customer and business outcomes.
Minimum Requirements
4-6 years of customer engagement and account management experience, preferably in Cybersecurity, SaaS solutions, or enterprise software.
Technical aptitude with understanding of cybersecurity fundamentals (network security, endpoint protection, or cloud security).
Must be able and willing to work US East Coast (EST) hours on a permanent basis.
University degree or equivalent experience.
Ideal Candidate Profile
Experience managing small to mid-market clients with a proven track record of adoption, value realization, and risk reduction.
Strong communication skills to articulate technical concepts to both technical and non-technical US stakeholders.
Familiarity with customer success platforms like Totango and AI tools such as Google Gemini for health analytics and churn prediction.