Senior Analyst Technical Customer Facing Effectiveness
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Job Description
Structured overview of role & requirementsAbout This Role
Support and enhance multiple products within the ZAIDYN portfolio, owning day-to-day product operations and troubleshooting issues.
Manage integrations between ZAIDYN products and upstream systems like Workday and Salesforce, ensuring data accuracy and resolving integration failures.
Identify process improvements to automate tasks, enhance efficiency, and support adoption of best practices across the team.
Minimum Requirements
3–4 years of experience supporting enterprise applications, preferably within ZAIDYN products (ZICO, ZDL, ZFIR, Awards, etc.).
Strong understanding of incentive compensation, sales operations, or commercial processes, ideally in pharmaceutical or life sciences.
Hands-on experience with SQL, including complex queries and stored procedures; experience configuring ZICO custom plans and ZFIR reports.
Work Experience Required: 3–4 years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Demonstrated ability to collaborate across technical and business teams using Agile methodologies and tools like Jira.
Experienced in system integrations, data feeds, APIs, and enterprise application support within commercial operations.
Analytical with strong problem-solving skills and experience working in or supporting pharmaceutical or life sciences environments.