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Job Description
Structured overview of role & requirementsAbout This Role
Provide break/fix support and troubleshoot issues across GTT's global international network.
Own and manage network incidents through resolution, ensuring stable and high-performing network operations.
Configure network devices, support service migrations, and proactively identify recurring issues to drive preventative actions.
Minimum Requirements
Minimum 2+ years experience in Telco, Service Provider, or similar environment.
Strong troubleshooting and fault diagnosis skills with knowledge of SD-WAN, Security, and SASE technologies.
Good understanding of BGP, OSPF, ISIS, EIGRP, Layer 2 technologies (VLANs, STP, LACP), MPLS, L2VPN, and L3VPN.
Work Experience Required: Minimum 2+ years relevant experience. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in a network operations center (NOC) or service operations environment with proven incident ownership.
Technical skillset includes strong routing protocols knowledge and familiarity with SD-WAN and related network security technologies.
Comfortable operating in extended business hours with a remote working model and collaborating with customers, vendors, and internal teams.