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Job Description
Structured overview of role & requirementsAbout This Role
Provide advanced technical support as a Cross Technology Managed Services Engineer (L3), resolving complex cross-domain incidents while ensuring zero SLA breaches.
Proactively monitor, analyze, and improve client infrastructure and services, including automation opportunities and operational enhancements.
Mentor and coach junior team members, create knowledge articles, and collaborate with vendors and clients to maintain and optimize service delivery.
Minimum Requirements
Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Extensive Managed Services experience with complex cross-technology infrastructure, including Cloud, Security, Networking, and Applications domains.
Strong understanding of ITIL processes and experience working with vendors/third parties.
Workplace requirement: On-site working.
Ideal Candidate Profile
Experienced senior engineer comfortable handling high-complexity tickets and leading advanced troubleshooting in a Managed Services environment.
Capable of working across diverse technology domains and collaborating with multicultural teams and clients.
Skilled in planning and adapting to changing client needs while maintaining a client-focused approach and positive client experience.