Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Provide operational support and administration for two enterprise ServiceNow production instances serving over 300,000 users, ensuring platform availability, stability, and security in line with SLAs.
Execute ServiceNow platform upgrades, patching, clone down operations, and manage environment integrity across full SDLC.
Monitor and support over 1,000 active integrations, administer MID server infrastructure, conduct platform health analysis, and drive remediation efforts.
Minimum Requirements
Graduate degree or equivalent experience.
3+ years experience in ServiceNow platform administration or operations in a production enterprise environment.
Experience with ServiceNow on-call support, incident response, platform triage, upgrades, patching, and clone operations across SDLC.
Proficiency in JavaScript for ServiceNow scripting including background scripts, business rules, and automated workflows.
Ideal Candidate Profile
Experienced in operating within high-availability, enterprise-scale ServiceNow environments supporting large user bases and complex integrations.
Capable of independently managing incident response, prioritizing under pressure, and effectively documenting technical processes.
Familiar with ITIL practices, platform governance frameworks, security compliance (especially FedRAMP-related), and administration of MID server and integration security.