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Technical Lead - Salesforce Commerce Cloud & Salesforce Service Cloud

NTT Ltd.

Direct Career PageEst. 18–30 LPA

Posted 2d ago

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Protocol Intelligence

Data-driven signals on your job's competitiveness

Competition Intensity

(Moderate)

Background Fit Sensitivity

(Moderate)

Shortlisting Strictness

(High)

Job Description

Structured overview of role & requirements

About This Role

Own technical delivery and support for Salesforce Commerce Cloud and Service Cloud in offshore environment, including incident triage, resolution, and production support.

Lead technical governance activities such as RCA, code reviews, technical escalations, and establishment of coding and support standards.

Mentor and manage support teams, coordinate cross-cloud dependencies, automate problem management, and collaborate with architects for continuous improvement.

Minimum Requirements

Strong hands-on experience with Salesforce B2C Commerce (SFCC) and Service Cloud technical leadership.

Proficiency in Apex, Lightning Web Components (LWC), API integrations, deployments, and production support.

Ability to work in hybrid model and in 2 pm to 11 pm IST shift.

Work Experience Required: Not explicitly mentioned in the JD.

Ideal Candidate Profile

Experienced in managing complex incident resolution and technical governance for Salesforce B2C Commerce and Service Cloud in an offshore support setting.

Capable of leading technical escalations and coordinating cross-functional teams involving multiple Salesforce clouds.

Able to establish and enforce coding standards, runbooks, and monitoring practices to enhance support quality and efficiency.