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Job Description
Structured overview of role & requirementsAbout This Role
Manage employee inquiries across multiple communication channels including ticketing platform, email, chat, and calls.
Execute HR transactions and activities throughout the employee life cycle using systems like SuccessFactors and SAP.
Handle HR tickets in the ESC tool ensuring adherence to turnaround times while multitasking daily.
Minimum Requirements
Bachelor's degree required.
Experience with HR systems such as SuccessFactors and SAP preferred but not explicitly mentioned.
Strong written communication skills mandatory.
Not explicitly mentioned: specific years of work experience or notice period requirements.
Ideal Candidate Profile
Experienced in handling end-to-end HR operations focused on employee life cycle management.
Comfortable working in a hybrid model supporting US time zone operations.
Capability to manage multiple HR service requests efficiently within defined turnaround times.