PMO Lead – Client & Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end demand management across key client accounts to optimize workforce fulfillment, portfolio profitability, and client relationships.
Own portfolio-level P&L including budgets, margins, revenue, cost structures, and utilization metrics to improve account profitability.
Manage client escalations, drive operational governance, and collaborate with COEs to create new revenue opportunities and enable account growth.
Minimum Requirements
7–12+ years of experience in PMO, Strategic Delivery Operations, Management Consulting, IT Services, Technology Solutions, or GCC environments.
Bachelor’s degree in Business, Technology, Engineering, or related field required; MBA/Master’s preferred.
Strong experience with portfolio P&L management, budgets, margins, revenue forecasting, cost optimization, and billability/utilization metrics.
Location: Chennai, Tamil Nadu, India; Employee Type: Permanent.
Ideal Candidate Profile
Experienced in strategic client relationship management with ability to translate complex client requirements into operational plans and resource strategies.
Skilled in managing executive stakeholder communication including negotiation, conflict resolution, and aligning cross-functional teams.
Proven ability to balance client satisfaction, operational efficiency, workforce planning, and profitability in matrixed environments.