Applications Support Sr Analyst - C12 - PUNE
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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical and business support for Citi application users, ensuring quick resolution of application issues and driving improvements in stability, efficiency, and effectiveness.
Manage and maintain application systems in daily operations, including start of day checks, monitoring, risk reconciliations, and contingency planning to meet service level expectations.
Act as liaison between users, technology teams, and vendors; participate in application releases; coach junior analysts; and actively contribute to support projects focused on stability and efficiency.
Minimum Requirements
5-8 years of experience in Application Support roles.
Bachelor’s/University degree or equivalent experience is mandatory.
Technical proficiency required in advanced SQL querying, Unix/Shell scripting, batch management process, ETL frameworks (Abinitio, Spark), Big Data technologies (Hive, Spark, Impala), and familiarity with microservice-based architecture.
Work Experience Required: 5-8 years in Application Support. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in handling complex application support issues with the ability to analyze and prioritize multiple information sources for risk assessment and problem resolution.
Comfortable working with cross-functional teams and stakeholders, including technology teams, business users, and vendors, with sound communication and diplomacy skills.
Demonstrates leadership within support teams through coaching, independent judgment, and ownership of support projects focused on improving system stability and efficiency.