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Job Description
Structured overview of role & requirementsAbout This Role
Accountable for profitability and customer satisfaction of assigned service contracts, including service agreements and time and material program management.
Support sales campaigns for new contracts and proposals, liaising between internal teams and customers to ensure issue resolution and contract execution.
Manage contract administration, risk modeling, and estimating processes to support tenders and project reviews within defined policies and procedures.
Minimum Requirements
Minimum 5 years of experience in Services & Customer Contract Management with customer handling and commercial understanding.
Bachelor's degree or equivalent from an accredited university or college.
Strong knowledge of managing service contracts and customer satisfaction.
Relocation assistance is available; onsite presence implied (#LI-Onsite).
Ideal Candidate Profile
Experience in managing profitability and customer satisfaction within service contracts and programs.
Capable of interfacing between customers and multiple internal teams to resolve issues and drive execution.
Able to independently execute tasks within standard processes while applying judgment under guidance.