Applications Support Sr Analyst - C12 - PUNE
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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical and business support for Citi Applications users, focusing on quick issue resolution and driving improvements in stability, efficiency, and effectiveness.
Manage and maintain production application systems, including daily operations, start-of-day checks, monitoring, risk reconciliations, and regional handover.
Participate in application releases and post-implementation analysis; act as liaison between users, internal technology groups, and vendors while ensuring adherence to service level agreements and risk assessments.
Minimum Requirements
7-10 years of experience in an Application Support role.
Bachelor’s/University degree or equivalent experience.
Mandatory skills: Web Application architecture, microservices, API, SQL querying, basics of Unix, and exposure to Big Data tools such as Hive, Impala, Spark.
Willingness to work in shifts and weekends.
Ideal Candidate Profile
Experienced in application support with strong technical skills including programming knowledge (Python is advantage), and troubleshooting using modern tools like Chrome Dev Tools, Kibana, and Splunk.
Capable of managing complex issues independently with good analytical, communication, and documentation skills to interact with technical and business stakeholders.
Comfortable operating in a dynamic, high-impact environment with responsibilities that include coaching junior members and ownership of support projects for application stability and efficiency.