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Job Description
Structured overview of role & requirementsAbout This Role
Develop and execute comprehensive test plans and automated test scripts for Salesforce Service Cloud implementations using Agile methodologies.
Collaborate with cross-functional teams including Business Analysts, Developers, and Architects to ensure alignment with business requirements and quality standards.
Identify, document, track, and ensure timely resolution of defects while driving continuous improvement and process optimization.
Minimum Requirements
Strong experience testing Salesforce Service Cloud implementations with knowledge of features like Case Management, Service Console, Omni-Channel Routing, Email-to-Case, and Salesforce Flows.
Proficiency in Agile tools such as JIRA, Trello, or Azure DevOps, and automation tools including Selenium, Cypress, JUnit, TestNG, and Postman for API testing.
Bachelor’s degree in Computer Science, Information Systems, or related field.
Work Experience Required: Strong experience testing Salesforce Service Cloud implementations and enhancements.
Ideal Candidate Profile
Experienced in validating business processes, workflows, integrations, and data migration activities within a Salesforce Service Cloud environment.
Skilled at using data-driven insights to inform testing strategies and improve customer experience in fast-paced global retail or ecommerce settings.
Capable of collaborating effectively across technical and business teams to deliver quality results in front-end omnichannel customer service projects.