Senior Manager - Service Delivery
VistraMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure accurate and timely completion of management accounts deliverables as per client SLA.
Manage assigned client portfolio and lead teams towards goal achievement, including motivation and mentoring.
Provide metrics on volume, staff utilization, and resource forecasting to senior management; develop succession plans for key team roles.
Minimum Requirements
Chartered Accountant with both groups passed and mandatory ACCA qualification.
6-10 years of post-qualification work experience in related finance/accounting roles.
Knowledge of IFRS is required; Dip IFRS is mandatory.
Location: Indore, India; Role offers regional coverage.
Ideal Candidate Profile
Experienced in dynamic, client-focused environments, preferably with KPO/BPO background.
Proven ability to manage teams under SLA-driven, metric-focused service delivery.
Strong communication skills with ability to manage change collaboratively and take ownership.
