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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage IT Deskside Operations across all India locations ensuring high-quality end-user support, operational excellence, and compliance with ITIL/ITSM best practices.
Own the entire IT asset lifecycle management including procurement, deployment, inventory governance, refresh, and disposal, ensuring audit readiness and risk minimization.
Drive strategic IT initiatives, large-scale technology projects, and continuous service improvement in partnership with global IT teams and multiple stakeholders.
Minimum Requirements
8-12 years of overall IT experience with 4-6 years in leadership roles within IT Operations, End User Computing, Deskside Support, or Infrastructure Operations.
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field.
Hands-on experience with ServiceNow modules (Incident, Change, CMDB, Asset Management) and endpoint management tools like Microsoft SCCM and Intune.
Experience managing large-scale endpoint environments and multiple locations; managing MSPs and third-party vendors.
Ideal Candidate Profile
Experienced leader in enterprise End User Computing and IT Operations managing geographically distributed teams and outsourced partners.
Strong expertise in Windows endpoint management, modern device management (Microsoft Endpoint Manager, Windows Autopilot), and IT asset lifecycle governance.
Proven ability to lead complex IT transformation initiatives and collaborate with senior business and executive stakeholders in a large enterprise environment.