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Job Description
Structured overview of role & requirementsAbout This Role
Ensure continuity and SLA compliance of mainframe batch operations including job scheduling and monitoring.
Operate and troubleshoot batch executions and file transfers using CA7 scheduling, NDM, JCL, and monitoring tools to meet client commitments.
Provide 24/7 support, escalate system issues impacting customers, and maintain documentation and procedures for production cycles.
Minimum Requirements
Experience with mainframe batch operations using CA7, NDM, JCL mandatory.
Proficient in monitoring and troubleshooting tools such as JIRA, SNOW, RMF, CA7.
Working knowledge of Excel, macros, and VBA required.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Operates effectively in a 24/7 technical production support environment handling routine to moderately difficult tasks.
Experience collaborating within teams to deliver quality customer service and quick problem resolution.
Strong grasp of mainframe job scheduling and monitoring with ability to adhere to operational procedures and documentation standards.