Manager - Network Operations

Manage day-to-day operational issues and improvements in payment processing with network partners covering technology, product, business, and relationships.

Analyze payment processing data, identify patterns and root causes of escalations, and drive process enhancements to improve transaction efficiency and reduce manual interventions.

Engage with partners and internal stakeholders to monitor performance, service quality, and implement partner relationship management including scheduling service meetings and handling escalations.

Bachelor’s degree required.

6-9 years of experience in Finance/Banking industry.

Strong knowledge of payments industry and products (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP).

Experience with Fintech companies is advantageous but not mandatory.

Experienced in operational management of complex payment networks involving partner banks and fintech.

Analytical with strong problem-solving skills focused on root cause analysis and process improvement.

Ability to coordinate cross-functional teams and maintain partner relationships to drive payment network performance and efficiency.