Customer Success Manager - 19966

Own the entire customer lifecycle from onboarding through subscription duration, ensuring customer retention and satisfaction.

Act as product champion and consultant to drive customer outcomes by understanding business needs, identifying usage gaps, and providing solutions.

Lead Strategic Business Reviews, manage renewals, identify upselling/cross-selling opportunities, and collaborate across teams to optimize customer success initiatives.

2 to 6 years of experience in a high-touch Customer Success or Strategic Consulting role within B2B SaaS or tech product companies.

Experience managing small to large enterprise customers and handling quota-based portfolios including customer negotiations and renewals.

Must align with EMEA Timezone working hours (1pm - 10pm).

Work Experience Required: 2 to 6 years relevant experience as specified in the JD.

Experienced in managing diverse enterprise customer segments with tailored engagement strategies.

Strong business acumen with ability to identify and develop new use cases and solutions to maximize customer value and product ROI.

Communicative and consultative style suited to global customer interactions and cross-functional collaboration.