Specialist, Implementation

Serve as the central point of contact for customers and Mastercard representatives to drive end-to-end processing implementation projects.

Provide expertise and support for testing Mastercard products and services, ensuring synchronization of customer systems with Mastercard financial messaging.

Define, create, and maintain standard and non-standard implementation processes; provide training to internal teams and customers.

Bachelor's degree in IT, Computer Science, Exact Sciences, Business, or equivalent experience.

Intermediate IT system knowledge including network technology, applications, and project management; intermediate payment transaction processing experience.

Strong verbal and written communication skills in English; multilingual (French, Spanish) is a plus.

Work Experience Required: Intermediate experience in IT systems and payment processing (exact years not explicitly mentioned).

Experienced in managing multiple key customer processing implementation projects concurrently involving major products or markets.

Comfortable interacting with senior and executive customer management, providing consultative implementation advice.

Familiarity with mobile payment processing, API development or API usage for authentication/authorization preferred.