Manager_Amdocs CRM & OMS Service Lead_Pune
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Job Description
Structured overview of role & requirementsAbout This Role
Lead technical support and operational stability for Amdocs CRM and OMS applications within Telecom BSS.
Manage and resolve critical incidents (P1/P2) to minimize business disruption and improve SLA/KPI performance.
Drive automation initiatives using Python, Cursor AI, and Oracle Apex, and participate in transformation programs.
Minimum Requirements
Strong technical expertise in Telecom Amdocs CRM and OMS domains.
Experience with incident management, problem-solving, and operational analytics in 24/7 global support environments.
Proficiency in Java, Unix, PL/SQL, and ITIL/ITSM processes.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Has hands-on experience managing complex Telecom BSS systems, especially Amdocs CRM and OMS platforms, with history of improving service stability and incident resolution.
Demonstrates capability in driving automation and process improvements to optimize operational efficiency and reduce costs.
Effectively collaborates with cross-functional and offshore teams, managing stakeholders and aligning technical solutions with business needs.