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Job Description
Structured overview of role & requirementsAbout This Role
Provide daily operational support and ensure system stability for Workbrain and Kronos workforce management systems.
Lead troubleshooting, root cause analysis, and timely resolution of production issues and defects.
Coordinate and execute system enhancements, release upgrades, testing, and transformation initiatives in collaboration with HR, Payroll, Operations, vendors, and technical teams.
Minimum Requirements
Bachelor’s degree (full time) mandatory.
Minimum 5 years of relevant experience supporting and delivering complex HR or workforce management technology solutions.
Experience supporting Workbrain and/or Kronos in a global environment with production support, testing, and release management.
Work Experience Required: 5+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Demonstrated expertise in functional and operational aspects of Workbrain and Kronos, including incident and problem management.
Proven ability to gather, analyze, and translate business requirements into effective system solutions with strong testing and quality assurance skills.
Experience managing run, improve, and transform portfolios simultaneously, prioritizing effectively while working with global teams and third-party vendors.