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Job Description
Structured overview of role & requirementsAbout This Role
Provide L1 operational support and monitoring for NetApp storage environments, handling capacity, performance, and hardware health.
Perform L1 monitoring and first-level troubleshooting for enterprise backup jobs using platforms like Veritas NetBackup or Cohesity, including handling backup failures and restore request validations.
Coordinate with L2/L3 teams and vendors for escalations, perform routine operational tasks, and maintain accurate documentation in a 24x7 ITIL-based service management environment.
Minimum Requirements
3–5 years of experience in enterprise storage and backup operations.
Hands-on operational knowledge of NetApp storage systems.
Working knowledge of at least one enterprise backup platform such as Veritas NetBackup or Cohesity.
Work Experience Required: 3–5 years in relevant enterprise backup and storage operations. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced L1 engineer accustomed to shift-based 24x7 ITIL-defined operational environments in large enterprises.
Strong technical capability in monitoring and first-level troubleshooting of storage and backup infrastructure, focusing on NetApp and backup platforms like NetBackup or Cohesity.
Detail-oriented operator able to handle routine checks, incident documentation, and accurate reporting to support seamless handovers and problem escalation.