Analyst, IT Operations

Support stability, reliability, and efficiency of IT operations including desktop support and incident management.

Ensure data accuracy, consistency, and reliability across systems supporting healthcare revenue cycle operations through validation, discrepancy analysis, and corrective actions.

Collaborate with infrastructure, service desk, security, and application teams to meet SLAs and operational standards; support onboarding of new clients and process improvements.

Work Experience Required: Not explicitly mentioned in the JD

Technical expertise in IT operations including desktop support and incident management.

Experience with data validation, data governance, and operational reporting in a healthcare or revenue cycle context preferred but not explicitly stated.

Ability to collaborate across multiple technical teams to ensure SLA compliance and support process improvements.

Strong operational focus on IT service stability and efficiency with experience in incident management and desktop support.

Analytical skills to translate technical data into actionable insights and maintain data integrity across multiple systems.

Experience or interest in healthcare revenue cycle management or related IT support environments with compliance and process improvement orientation.