Manager - Vendor Management, Collection Telecalling
Small Business Investment Company (SBIC) program — U.S. Small Business AdministrationMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage and monitor channel partners handling telecalling for collections, including performance tracking and strategic portfolio segmentation.
Ensure operational continuity of SBI Card collection systems at vendor sites and coordinate with internal teams to handle downtimes.
Analyze portfolio and agent performance data to improve collection efficiency, compliance, and meet business targets including collection and quality metrics.
Minimum Requirements
Graduate or Post-Graduate degree in any discipline.
Experience in credit card domain with good understanding of collection processes.
Experience managing large distributed vendor teams.
Knowledge of dialer strategies and collection technology platforms.
Ideal Candidate Profile
Experienced in managing vendor teams within credit card collections environment.
Strong analytical skills to segment portfolio and improve collection KPIs effectively.
Capable of handling operational continuity, compliance audits, and agency performance incentives.