Senior Manager - Project Management

Lead a portfolio of strategic, complex, cross-functional initiatives to improve merchant experience, operational controls, digital adoption, and scalable servicing capabilities.

Collaborate with multiple global teams including Product, Technology, Operations, Risk, and Finance to translate strategic priorities into executable plans and measurable outcomes.

Communicate effectively at executive levels, using structured problem-solving and influencing skills within a complex matrixed organization.

Bachelor’s degree or equivalent professional experience.

10+ years in project management, program management, business transformation, operations, consulting, or related fields.

Experience leading large, complex, cross-functional programs in matrixed organizations.

Domain experience in financial services, payments, merchant acquiring, customer servicing, contact-center operations, fintech, or regulated industries.

Experienced in managing strategic programs with operational and business impact in a global/matrixed environment.

Strong program management expertise combining discipline in governance, risk, dependency, and benefits realization.

Ability to influence senior stakeholders and collaborate across diverse global teams without direct authority.