Ocean Disputes Senior Specialist
A.P. Moller - MaerskMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own timely and accurate resolution of Ocean invoice disputes, ensuring collections on rejected disputes and minimizing financial risks.
Investigate root causes of disputes, drive preventive actions, and collaborate with internal and external stakeholders to improve resolution turnaround times.
Monitor dispute resolution performance, support process improvements, and maintain compliance with operational standards and systems.
Minimum Requirements
Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management relevant to Ocean Freight.
Good understanding of Ocean Freight processes and workflows.
Bachelor's degree in any discipline.
Fluency in English with strong communication skills.
Ideal Candidate Profile
Demonstrated expertise in handling financial disputes within Ocean or shipping logistics operations with focus on customer-centric resolution.
Strong stakeholder management and influence skills to drive decisions without direct authority across internal and external partners.
Detail-oriented and process-driven mindset with track record of achieving SLA and TAT targets in a fast-paced, performance-driven environment.