Business Analyst - Application Support
Duck Creek TechnologiesMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end analysis and resolution of complex client issues for Duck Creek Reinsurance (DCR) within Application Support.
Lead impact assessment, root-cause analysis, corrective actions, validation, and closure of high-impact client tickets.
Drive continuous service quality improvements, support product releases, mentor junior analysts, and maintain trusted advisor relationships with clients and stakeholders.
Minimum Requirements
Bachelor's degree in IT, Computer Science, Business, Insurance, or related analytical field (or equivalent experience).
3+ years of experience in application support, business analysis, enterprise software, or insurance technology with ownership of complex client issues.
Working knowledge of reinsurance business processes and experience applying ITIL-based service management practices in production support environments.
Location requirement: Must reside within reasonable proximity to designated office location; hybrid work expected per organizational needs.
Ideal Candidate Profile
Subject matter expert in Duck Creek Reinsurance (DCR) or similar reinsurance administration platforms with deep functional and configuration knowledge.
Strong end-to-end ownership skills demonstrated by leading cross-functional resolution of high-impact production issues with effective client communication.
Experience working collaboratively with Product, Engineering, Cloud Operations in agile settings, with the ability to mentor junior analysts and drive continuous improvements.