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Job Description
Structured overview of role & requirementsAbout This Role
Lead resolution of cargo, trucking, freight & storage claims for Maersk in India, Bangladesh, and Sri Lanka along with two senior associates.
Develop and implement programs to reduce claims origination by improving business activities and setting claims protocols across all product offerings.
Manage stakeholder relationships including internal/external legal counsel, maintain claims database and performance metrics, and handle escalations through management chain.
Minimum Requirements
Minimum 8 years experience handling freight claims within transportation or logistics industry.
Experience handling claims across Ocean Cargo, Transportation, Customs House Brokerage, Supply Chain, Consolidation, Warehousing, and Air Transport.
Civil and commercial litigation background related to claims handling required.
Work Experience Required: Minimum 8 years handling freight claims; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
Experienced in managing claims in diverse logistics and transportation product lines including LTL industry knowledge.
Strong analytical, problem solving, project management, and communication skills aligned with claims management and customer service.
Capable of establishing claims frameworks, setting settlement authority levels and collaborating with legal counsel and business leadership for claims analysis.