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Job Description
Structured overview of role & requirementsAbout This Role
Manage and process high-volume credit card client requests using automated bot workflows and manual review when automation fails.
Ensure accurate and timely completion of credit card processing requests by researching and validating data across multiple applications.
Follow standardized procedures and escalate complex inquiries appropriately to maintain compliance and operational efficiency.
Minimum Requirements
Strong verbal and written English communication skills.
Ability to follow documented processes and standard operating procedures.
Comfortable navigating multiple systems and applications for request processing.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience in client support, payment operations, or manual payment processing workflows.
Comfortable working in a transactional, process-driven environment utilizing automation tools like bots.
Detail-oriented with strong organizational and time-management skills to handle recurring inquiries and adapt to changing processes.