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Job Description
Structured overview of role & requirementsAbout This Role
Own profitability and customer satisfaction for assigned service contracts, including managing service agreements and time/material programs.
Support sales campaigns for new contracts and proposals, acting as liaison between internal teams and customers.
Manage timely resolution of customer issues; use technical expertise and judgment within standard procedures to solve problems.
Minimum Requirements
Minimum 5 years of experience with customer handling and commercial understanding.
Advanced experience in Services & Customer Contract Management is mandatory.
Bachelor's degree or equivalent knowledge level.
Relocation assistance provided; other location or notice period constraints not explicitly mentioned.
Ideal Candidate Profile
Experienced individual contributor or early people leader with proven interpersonal skills and capability to guide junior team members.
Strong understanding of technical disciplines related to service sales and contract management in healthcare technology.
Ability to analyze problems, plan and execute programs, and effectively communicate both orally and in writing.
