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Job Description
Structured overview of role & requirementsAbout This Role
Handle operational support tasks including responding to support emails and completing identity verification and credentialing activities within established service levels.
Maintain data accuracy by verifying information across systems like Salesforce and TransUnion Billing System Online Portal.
Collaborate with Quality Assurance and Team Leads to identify and implement performance improvements.
Minimum Requirements
Experience with operations, customer service, or related roles; specifics not quantified in the JD.
Familiarity with Microsoft Office (Outlook, Excel, Word) and Salesforce for data verification.
Ability to handle sensitive customer information with confidentiality and high accuracy.
Hybrid work mode requiring minimum two days a week in-person at assigned TransUnion office.
Ideal Candidate Profile
Detail-oriented individual skilled in managing multiple operational queues in a fast-paced environment.
Experience or knowledge in credentialing, identity verification, or background screening operations.
Ability to communicate effectively across internal teams and troubleshoot workflow discrepancies.