Sr Support Engineer 1 - Application Support + SQL + Linux + Cloud (Azure)
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and own customer onboarding and application support for Blue Yonder TMS SaaS platform, ensuring smooth installation, adoption, and steady state transition.
Provide solution design input, troubleshooting, and resolution leadership for complex issues involving SQL, Azure cloud deployments, APIs, and SaaS monitoring tools (e.g., AppDynamics, Splunk).
Mentor technical architects and consultants, deliver trainings, and drive quality improvements for enhanced service reliability and customer satisfaction.
Minimum Requirements
Bachelor's degree (STEM preferred).
6 to 8 years experience in Production Support/Application Deployment, including validation services.
Strong experience with Azure application deployment (IIS/Tomcat/Weblogic), SQL/Oracle DBMS support, API (Rest/SOAP) and sFTP integrations.
ITIL certification required. Supply Chain/Transportation/Logistics domain experience preferred but not mandatory.
Ideal Candidate Profile
Experienced in cloud-native, multi-tenant SaaS architectures with emphasis on performance, scalability, and high availability.
Demonstrated leadership in managing escalated technical issues and customer communications with urgency and ownership.
Techno-functional expertise with ability to guide small teams, deliver trainings, and improve solution stability and adoption during onboarding.