Analyst, IT Operations

Manage 24x7 incident and problem management to minimize service outages and restore services promptly.

Coordinate change management, operational readiness for new services, and support proactive maintenance activities.

Drive process improvements and document operational procedures including runbooks and root cause analyses.

Bachelor’s Degree in Computer Engineering or related field.

3+ years of relevant IT operations or enterprise application support experience (or equivalent through education).

Experience with Active Directory administration and familiarity with Microsoft 365 Office Suite.

Work Experience Required: 3+ years (or equivalent education).

Experienced in coordinating between Operations, Engineering, Development, and Business teams for incident and change management.

Skilled at troubleshooting IT and application issues and creating documentation to streamline operational workflows.

Able to independently manage monitoring, high severity incident prioritization, and process improvement initiatives in a 24x7 support environment.