Command Center Operations Engineer, AVP
State Street CorporationMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Provide strategic leadership and oversight for enterprise-wide IT production stability and major incident resolution, aiming to minimize business impact and reduce Mean Time to Restore Service (MTRS).
Manage 24/7 technical bridge operations and enforce governance for critical and weekend change events to ensure uninterrupted service continuity.
Conduct proactive operational health checks and lead cross-functional teams during high-pressure situations to maintain operational readiness and resilience.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Must have comprehensive technical knowledge spanning Network, Security, Open Systems, Mainframe, Storage, Database, Middleware, Cloud, End User Computing, and Enterprise Applications.
Weekend shift availability is mandatory to support scheduled coverage and weekend change governance.
Familiarity with ITIL practices is a plus but not mandatory.
Ideal Candidate Profile
Experienced in managing complex, global IT incident and event management with proven ability to lead multidisciplinary teams under pressure.
Strong leadership and communication skills enabling clear conveyance of technical issues to senior leadership and diverse stakeholders.
Strategic thinker with analytical excellence and ability to coordinate across multicultural, cross-regional teams to drive operational resilience and timely resolution.