Manager - Enterprise Infrastructure Service Management
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Job Description
Structured overview of role & requirementsAbout This Role
Own and lead enterprise infrastructure service management initiatives to drive operational excellence.
Manage incident lifecycle, IT infrastructure monitoring, and enforce SLAs to ensure reliable and cost-effective IT services.
Lead projects, act as escalation point for critical service issues, and mentor team members while collaborating with stakeholders.
Minimum Requirements
Strong expertise in IT service management principles (ITIL or equivalent) and enterprise infrastructure services.
Hands-on experience with incident management, IT infrastructure monitoring tools, service portfolio management, SLA governance, capacity and availability management.
Familiarity with ManageEngine ServiceDesk Plus, Endpoint Central, Site24x7 is a plus but not mandatory.
Work Experience Required: Proven track record in managing enterprise infrastructure services; exact years not explicitly mentioned.
Ideal Candidate Profile
Experienced manager skilled in handling enterprise IT infrastructure service challenges with measurable impact.
Operates strategically with strong leadership and communication skills, capable of mentoring and engaging cross-functional teams.
Comfortable acting as primary escalation point and managing stakeholder relationships to align IT services with business priorities.