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Job Description
Structured overview of role & requirementsAbout This Role
Develop and implement customized ServiceNow applications and integrations from start to finish, focusing on ITSM and CSM components.
Provide Tier 2/Tier 3 support including troubleshooting platform issues, user management, access control, and role configurations.
Maintain technical documentation, assist in QA, user training, and support daily operations as part of the operations team.
Minimum Requirements
Bachelor's degree in Computer Engineering, MCA, or equivalent education.
Minimum 3 years of experience developing on the ServiceNow platform.
At least 2 years supporting ITSM/CSM modules and experience with integrations, platform configuration, design, and deployment.
Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow scripting required.
Ideal Candidate Profile
Experienced ServiceNow DevOps developer with strong hands-on expertise in ITSM/CSM module development and support.
Able to independently handle full lifecycle development, troubleshooting, and user support in a structured operations environment.
Possesses excellent analytical, problem-solving skills, and clear communication tailored to technical and non-technical audiences.