Customer Service & Operations Delivery Team Manager

Lead delivery of customer and business outcomes by managing change initiatives impacting systems, processes, and customer experiences in credit operations.

Analyse business operating model changes and recommend approaches ensuring alignment with operational and compliance requirements.

Manage stakeholder relationships internally and externally to ensure effective deployment, system support, and compliance with regulatory standards.

Credit operations experience in a leadership role is mandatory.

Knowledge of credit operations, process management, and products required.

Understanding of technology governance and internal/external regulatory frameworks essential.

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in analysing and implementing regulatory and operational changes within credit operations.

Capable of working with technology partners to improve systems and resolve defects or incidents.

Able to act as an internal consultant with expertise in credit products, policy, and process design aligned to compliance and assurance objectives.