ServiceNow Developer - Officer
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Job Description
Structured overview of role & requirementsAbout This Role
Build, validate, and maintain end-to-end service maps within the CMDB to ensure accurate visibility of business services and their dependencies.
Ensure service maps meet quality, completeness, and freshness standards supporting operational resilience, compliance (including DORA), incident and change impact analysis, and governance.
Collaborate with Application Owners, SMEs, Discovery teams, and Governance stakeholders to ensure service mapping data is accurate, auditable, and supports regulatory and operational use cases.
Minimum Requirements
Hands-on experience with ServiceNow Service Mapping, Discovery, and CMDB management.
Strong understanding of service mapping concepts and IT infrastructure components (servers, databases, networks, cloud services).
Familiarity with ITSM processes including Incident, Change, and Problem management.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in creating and optimizing service maps using pattern-based and tag-based discovery techniques in cloud environments.
Able to coordinate cross-functionally to resolve discovery gaps and ensure mapping quality and audit readiness.
Comfortable working in a hybrid environment across Hyderabad, Bangalore, or Pune locations.