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Job Description
Structured overview of role & requirementsAbout This Role
Process claims and transactions accurately to maintain high member satisfaction and quality standards.
Achieve operational KPIs such as Release Rate, Claims per Hour, and Handle Time metrics.
Support team operations by mentoring nesting agents, coaching, and participating in continuous improvement initiatives.
Minimum Requirements
5-6 years of experience in operations, preferably in claims operations.
Bachelor’s degree required.
Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
Location: Bangalore, India.
Ideal Candidate Profile
Experienced in handling escalations, coaching, and supporting team members with metrics-driven performance.
Operates effectively in fast-paced environments managing multiple priorities and resolving operational issues.
Collaborates across teams to ensure smooth service delivery and drives operational excellence through process improvements.