Senior Associate, Global Customer Care (US shift)

Manage complex global customer orders including corrections, invoicing, and exceptions with accountability for order-to-cash activities and operational compliance.

Lead cross-functional collaboration to resolve complex customer issues, anticipate risks, and improve customer experience and service reliability.

Drive continuous improvement and digital transformation initiatives including automation and AI adoption, and act as subject matter expert to build team capabilities.

Support performance monitoring, governance, audit readiness, and risk management to enhance operational effectiveness.

Bachelor's Degree or equivalent in Business Administration, Supply Chain or related field.

5-7 years of experience in Order Management, Customer Care, Customer Operations, Supply Chain or Order-to-Cash functions.

Work from office on US Shift (5:30 PM to 2:30 AM IST), flexible on shift timing.

Proven experience managing complex customer scenarios, escalations, and participating in process improvement and digital transformation initiatives.

Experienced in complex global order-to-cash operations with strong stakeholder and cross-functional collaboration skills.

Skilled in leading continuous improvement and automation efforts, including digital tools like AI, EDI, Salesforce, Esker.

Capable of ownership and accountability under high-pressure situations with proficiency in multiple markets/processes for operational resilience.