Senior Associate, Global Customer Care (US Shift)

Manage complex global customer order-to-cash processes including order management, invoicing, exceptions, and escalation handling.

Drive continuous improvement and digital adoption initiatives (automation, AI, EDI, Salesforce) to enhance speed, quality, and customer experience.

Act as subject matter expert supporting capability building, cross-functional collaboration, performance monitoring, governance, and risk mitigation.

Bachelor's Degree or equivalent in Business Administration, Supply Chain, or related field.

5-7 years of experience in Order Management, Customer Care, Customer Operations, Supply Chain or Order-to-Cash functions.

Must work from office in India on US Shift (5:30 PM to 2:30 AM IST) Monday to Friday, with flexible shift options.

Experience managing complex customer interactions, escalations, stakeholder collaboration, and participating in process improvement or digital transformation initiatives.

Experienced at handling complex global order-to-cash operations with accountability for operational performance and customer outcomes.

Skilled in cross-functional stakeholder engagement across sales, logistics, finance, and supply planning in a global context.

Demonstrated ability to lead process improvements and digital transformation efforts focused on automation and operational excellence.