Business Operations Analyst

Own and coordinate the intake and scheduling process for new and existing client projects across multiple Fiserv teams.

Drive operational excellence by managing processes, leading day-to-day activities, and facilitating difficult business decisions with leadership and stakeholders.

Manage project lifecycle from scoping through handoff to Project Management team, including communication, scheduling, issue anticipation, and reporting status to key stakeholders.

Bachelor’s degree in finance, business, or related field.

8+ years experience working with business stakeholders to gather requirements, create acceptance criteria, and present solutions to implementation/service teams.

Demonstrated project coordination and project management skills, including experience reading and navigating contracts/SOWs.

Work Experience Required: 8+ years as specified; Notice Period: Not explicitly mentioned in the JD.

Experienced in client implementations, onboarding, sales support, and scheduling, preferably with 5+ years in these areas.

Comfortable managing ambiguous requests and leading multi-level leadership conversations in a complex, cross-functional environment.

Familiarity with tools such as Clarity PPM and PowerBI for portfolio management and data analysis.