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Job Description
Structured overview of role & requirementsAbout This Role
Manage all soft service operations within the facility including housekeeping, pantry and cafeteria, pest control, indoor plants, and hospitality services.
Oversee vendor management, ensure compliance with SLAs, and maintain service quality through regular inspections and audits.
Act as the primary contact for employee facility-related concerns and coordinate timely resolution through stakeholder and vendor management.
Minimum Requirements
Bachelor's Degree in Hospitality Management, Hotel Management, Facility Management, Business Administration, or related field.
3-6 years of experience in Facility Management, Soft Services, Workplace Experience, Administration, or Hospitality Operations.
Strong proficiency in Microsoft Excel including MIS Reporting, data analysis, dashboards, Pivot Tables, VLOOKUP/XLOOKUP.
Location requirement: On-site in Bengaluru, KA; Scheduled weekly hours: 54.
Ideal Candidate Profile
Experienced in managing end-to-end housekeeping, pantry, cafeteria, hospitality, and vendor operations in a facility management environment.
Able to analyze operational data and prepare reports and presentations using MS Excel and PowerPoint for management reporting.
Skilled in stakeholder management and complaint resolution with a customer-centric service mindset.