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Job Description
Structured overview of role & requirementsAbout This Role
Manage helpdesk operations including handling internal customer queries, complaints, and feedback via automation software or email with timely resolution.
Coordinate logistical arrangements for meetings and conference rooms, including monitoring repairs and maintenance, reporting daily checklists and snags to management.
Oversee front desk services, mailroom operations, key management, and distribution of goodies ensuring adherence to timelines and proper record maintenance.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Must be willing to work on-site in Hyderabad, Telangana.
Ability to operate helpdesk and facility management tools and coordinate related services effectively.
Scheduled weekly working hours of 48 hours.
Ideal Candidate Profile
Experienced in facilities and front office management with operational knowledge of helpdesk and mailroom services.
Detail-oriented with capability to maintain various reports, trackers, and documentation accurately.
Comfortable working in a structured corporate environment managing multiple operational responsibilities and coordinating with various stakeholders.