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Job Description
Structured overview of role & requirementsAbout This Role
Manage and oversee daily operations across multiple facility management domains including Helpdesk, Mailroom, Front Office, Security, Housekeeping, and Cafeteria to ensure adherence to client SLAs and quality standards.
Coordinate escalations, conduct regular facility walkthroughs, and ensure timely resolution of operational issues and compliance with policies and procedures.
Support reporting, training, auditing, vendor performance management, and assist Facility Manager in audits, special reports, and crisis management.
Minimum Requirements
On-site position based in Chennai, Tamil Nadu with scheduled weekly hours of 48.
Experience Required: Not explicitly mentioned in the JD.
Must have knowledge and ability to operate facility management tools such as Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC, and work permit tool.
Proven capability to manage multi-disciplinary soft services operations including security, housekeeping, cafeteria, and helpdesk functions.
Ideal Candidate Profile
Experienced in multi-function facility operations management with exposure to escalations and vendor performance tracking.
Comfortable managing client-specific SLAs, operating policies, and working closely with various teams including security, housekeeping, cafeteria, and engineering.
Able to conduct audits, training, reporting, and support crisis management and BCP activities, indicating senior operational responsibility within facility management.