Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the temporary-workforce Outbound Caller program, ensuring call quality, coaching, and strategy to exceed performance goals.
Manage Commercial Enablement CSM to build CSM skills in sales lead generation, risk mitigation, and competitive positioning.
Oversee End of Support (EOS) CSM to guide customers through product transitions, including contract restructuring, migration planning, and coordinated cross-sell/up-sell efforts.
Minimum Requirements
5+ years in customer-facing, customer success or sales roles in B2B SaaS, including 2+ years in management with direct reports.
Experience managing temporary, contingent, or outsourced workforce with onboarding, quality monitoring, and performance management.
Strong analytical skills for interpreting call/performance data and driving data-informed decisions.
Role based in Hyderabad with US shift hours (6:30pm – 3:30am IST).
Ideal Candidate Profile
Experienced leader in managing mixed workforce programs focused on outbound calling and sales enablement in B2B SaaS environments.
Skilled at cross-functional collaboration with Sales, Marketing, and Data teams to optimize targeting and reduce process friction.
Proficient in coaching Customer Success Managers on consultative sales, churn mitigation, competitive intelligence, and end-of-product-life transitions.