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Job Description
Structured overview of role & requirementsAbout This Role
Manage and resolve incidents, problems, changes, and defects within the ServiceNow platform, ensuring service levels and operational excellence.
Own and deliver high-quality ServiceNow configurations and solutions following best practices, including automated workflows and quality assurance using ATF.
Support platform health by performing audits, managing upgrades, impact analyses, and collaborating on technical escalations and process automation.
Minimum Requirements
Minimum 4+ years experience with ServiceNow or similar Service Delivery/Knowledge Management applications.
Experience with software development life cycle (SDLC), Agile, and Scrum methodologies.
Location requirement: Bengaluru, India (onsite implied).
Preferred but not mandatory: ServiceNow Administrator and ITIL v3/4 certifications; experience with Integration Hub, Orchestrator, Service Portal; knowledge in HR & Finance domains.
Ideal Candidate Profile
Experienced at translating ambiguous business needs into detailed technical ServiceNow solutions within a global team environment.
Proficient in proactive platform maintenance, incident resolution, and process automation to improve organizational efficiency.
Comfortable owning technical escalations and collaborating cross-functionally to ensure platform integrity and continuous delivery.