Operations Manager

Supervise day-to-day operations of an assigned residential property portfolio, ensuring tasks like onboarding, rent tracking, maintenance, inspections, and renewals are completed on time.

Lead and guide a small team of Account Managers and coordinators, conducting daily task reviews and ensuring timely escalation of risks or unresolved issues.

Handle first-level escalations from owners and tenants, coordinate with multiple internal departments and external vendors, and maintain accurate records in the company’s systems.

5-6 years of experience in operations, property management, hospitality, customer service, or similar role.

Experience supervising or coordinating a small team.

Graduate degree in business administration, operations, hospitality, real estate, or a related field.

Working knowledge of CRM, ticketing, or workflow-management systems; strong written and verbal communication.

Experienced in hands-on operational execution with strong follow-up and task closure skills in property or customer-focused environments.

Demonstrates capability to manage a small team and coordinate across functions effectively under demanding, multi-task scenarios.

Comfortable managing customer escalations professionally with attention to detail and documentation accuracy.